Datavoice Communications was established in 1994 and today is a leader in the provision of voice, data and cabling solutions to large enterprise and government customers across Australia. We have offices in Melbourne, Canberra, Sydney & Perth, and an on staff technical capability in Brisbane.

Datavoice provides telephone system and unified communications solutions to customers of all size. We have experience serving organizations from 2 users to many thousands of users, and all levels in between.

There are 6 Datavoice business units:

  • Enterprise & Government Services
  • Small & Medium Business Solutions
  • Data & Electrical Contracting Services
  • Outsourced Service Desk
  • Distribution Services
  • Optus Business Centre
 

Enterprise & Goverment Services

  • Managed Services
  • Hosted Solutions
  • Enterprise Voice Solutions
  • Unified Communications
  • Multi Media Contact Centre
  • Multisite Networks
  • Maintenance & Support Services
  • Facilities Management
  • Project Management
  • Network Design Services

Small & Medium Business Solutions

  • Integrated Communications Solutions
  • IP & Traditional Telephone System Solutions
  • Contact Centre
  • Unified Communications
  • Multsite solutions
  • Desktop Telephony Applications
  • Mobility Applications
  • Integrated Wireless Solutions - DECT, Wi-Fi
  • Maintenance & Support Services
  • Installation & Relocation Services

Data & Electrical Contracting Services

  • Data Cabling Solutions
  • Voice Cabling Solutions
  • Block & Facility Cabling
  • Optical Fibre Solutions
  • Electrical Cabling & Contracting Services

Outsourced Service Desk

  • Installation coordination and liaison Services
  • National onsite installation services including Project Management & Training
  • National on site audit services and pre-installation preparatory works
  • Pre & Post Sale General Enquiries & User Support
  • Remote Service Desk Support
  • Moves, Adds & Changes (MACs) quoting & fulfilment
  • Carriage Fault Indentifcation and escalation

Distribution

  • Inventory Management
  • Warehousing
  • Logistics
  • Presales Support & Consultancy
  • Channel Support & Enablement
  • Report Preparation & Reconciliation
  • Full Staging facility & test laboratory

Optus Business Centre

  • Optus Mobile Carriage Solutions
  • Optus Fixed Carriage Solutions
  • Optus Data Carriage Solutions

Our consultative approach and comprehensive range of services ensures that we can deliver a turnkey solution, and in turn, an exceptional customer experience.

Key Competencies

Datavoice provides fully managed, maintenance with sparing or turnkey voice, data and cabling solutions. Services we provide include:
  • IP telephony and data network installation and relocation services
  • Data and electrical cabling
  • Full staging facility and test laboratory
  • Network design services
  • Project management
  • Facilities management
  • 24/7 Service Desk

 

Datavoice Vision & Mission Statement

Datavoice is a voice specialist with a long history and deep expertise in the provision of voice solutions to large enterprises including Commonwealth, State and Local government agencies. Datavoice also services a range of small & medium businesses across multiple verticals in the private sector. Datavoice, through the commitment and involvement of management and employees, is dedicated to the provision of built outcomes that are tailored to the specific requirements of our customers.

Our vision is to:
  • Pursue continual improvement in our company performance; and
  • Apply responsible practices across the business in order to protect and enhance our reputation and meet the expectations of our customers and stakeholders;

 

To deliver our vision, Datavoice will:
  • Conduct all operations in accordance with Client requirements and relevant legislation;
  • Conduct all operations in accordance with our Environmental Management and OH&S Policies
  • Provide adequate information and training to enable our personnel to deliver the solutions we provide, enabling our customers to leverage the maximum benefit from the technology provided.
  • Communicate initiatives and achievements to our customers, partners, our workforce and the community.

This policy represents our commitment to our customers. We expect all employees and subcontractors to adhere to the principles outlined.