Datavoice provides end to end managed services which enable enterprise customers to completely outsource their communications solutions and remove the need for capital outlays. This allows customers to focus on what they know best, their own business, not their ICT infrastructure

The Datavoice services model allows the procurement of Intelligent Network services based on meaningful unit pricing on a monthly basis with the option to expand or contract over a contract term.

Managed Services Structure

Provision of any end to end managed service by Datavoice can include:

  • Design, provision and installation of your Intelligent Network solution
  • Level 1 and Level 2 support
  • Level 3 and Level 4 support via back to back maintenance agreements with hardware and software vendors
  • Dedicated hardware sparing at locations appropriate to meet service levels
  • 24/7 Service Desk to allow Incidents to be raised at any time via telephone, email or through the Datavoice customer service portal
  • Service catalogue available via the Datavoice customer service portal for simplified MAC provisioning

Contact us to discuss how a managed service can help your enterprise to do business.