Datavoice can provide Outsourced Service Desk for your business accessible via telephone and e-mail for your customers and your support staff and engineers. Datavoice will ensure that incidents and service requests are logged to the correct providers whether they are in house or external resources.

Incidents and Service Requests will be logged, tracked, updated, escalated and reported on according to the service levels you determine. A workflow for each customer can be formulated to ensure consistent treatment of incidents by all Datavoice agents. This workflow includes applicable service levels, supported devices, supported sites, hours of operation, hours of access and site contact details.

For incidents logged via telephone, a 1300 number dedicated to your business can be provided and monitored 24 hours a day, 365 days a year. Calls to this number can be answered in your nominated business name if preferable.

Outsourced service desk functionality can also be expanded to include the following:
  • Installation coordination and liaison Services
  • National onsite installation services including Project Management & Training
  • National on site audit services and pre-installation preparatory works
  • Pre & Post Sale General Enquiries & User Support
  • Remote Service Desk Support
  • Moves, Adds & Changes (MACs) quoting & fulfillment
  • Carriage Fault Identification and escalation