Datavoice offers a variety of maintenance and service level packages. These include provision of both onsite and remote Level 1, 2 and 3 support with contracted service level resolution times for Priority One, Priority Two and Priority Three Incidents.

Standard Maintenance Packages include:

 
Hours of coverageResolution Times
P1P2P3
Business Day 8am -5pm 4 hrs 8 hrs 24 hrs
Extended Business Day 8am - 8pm 4 hrs 8 hrs 24 hrs
24/7 3 hrs 6 hrs 16 hrs
 

 

Individual packages can be tailored to the business requirements of your enterprise. Datavoice can provide critical sparing at customer site or take care of all logistics off site.

 

National Footprint

Datavoice provides nationwide service including all capital cities as well as remote locations including Thursday Island and Christmas Island.

Description: PB020106.JPGWe maintain offices in Melbourne, Canberra, Sydney & Perth, with comprehensive sales and engineering capabilities shared across all locations. Staging, testing, warehousing, service desk and network monitoring is undertaken from the company facilities in Hume ACT, Knoxfield VIC, Baulkham Hills NSW and Balcatta WA. A Datavoice engineering capability is also maintained in Brisbane.

In addition, Datavoice maintains partner relationships in all urban and regional centres in Australia. We are able to effectively provide managed services as well as outsourced national installation and maintenance services to large Commonwealth agencies, Carriers and Vendors using this employee-partner matrix.