Datavoice provides Unified Communications solutions for small and medium enterprises which enable better collaboration and enhance productivity. Datavoice solutions are based on the market leading NEC Unified Communications Centre Bundle.

What is Unified Communications

Unified Communications enables a business to improve the way it does business empowering employees to streamline workloads and share information. The UCC Bundle is an integrated communications solution which adds value across the entire enterprise, intelligently delivering multimedia contacts to knowledge workers, managers, operators and contact centre agents, equipping them with the tools such as mobility and presence management to manage information, improve customer service, and boost staff productivity. Integrated with the telephony solution, the UCC Bundle offers single point administration and offers users a single desktop user interface.

True phone control

UCC Bundle allows employees to dial direct from the desktop or even from clicking a contact’s name in Microsoft® Outlook®, delivering ease of use, time savings and dialling accuracy to every desktop. Employees will enjoy the simplicity of using click to dial functionality.

Unified messaging

Streamline employee messaging using UCC Bundle Inbox, a unified messaging solution that delivers both voicemail and email messages to your email application. The benefits of unified messaging are particularly clear to mobile employees who can listen and respond to voicemails even when on the road. The simplicity of Unified Messaging is a powerful tool in increasing efficiency of communications across small-to-medium enterprises.

Presence management

UCC Bundle Desktop for Outlook® means employees can see the status of their co-workers at a glance, from within Microsoft® Outlook®. Are they on the phone, in a meeting, out of the office and when are they expected back? This feature delivers significant cost savings when calls to interstate offices are not originated due to seeing ‘busy’ status prior to even calling. Time savings are also enjoyed as employees use this tool to keep in touch more effectively.

Mobility

Mobility gives you the flexibility of being contactable anywhere, anytime. One number to reach you no matter where you are. Think about how impressed your callers would be if they could reach you anywhere, anytime by simply calling your office phone number. Why force your most important callers to leave a message, be transferred to someone else or call multiple phone numbers hoping to catch up with you? Mobility gives you the freedom to control how, when, where and with whom you communicate.

Further Information

PDF file UCC_Bundle_Brochure [PDF format approx. 681 kb]

PDF file Module Overview White Paper [PDF format approx. 339 kb]