Unified Communications

Datavoice has a long history of determining what Small and Medium Business’s need and exceeding their expectations. Delivering on-premises and cloud solutions, managed services, projects and expansions, our experience ensures the best value for money, with the right results at the right price.

Datavoice knows small and medium business. We’re aware that business owners are regularly responsible for all facets of the operation, and that internal and external IT resourcing may be inconsistent or non-existent. Our team of specialists take the time to understand what you do to ensure that what we provide is right the first time – enabling you to focus on your core business.

Making decisions around the best technology for your business can be confusing. Datavoice provides a comprehensive range of solutions for Small to Medium Business including carrier services for internet, fixed voice and mobiles, cloud and business telephone systems, network infrastructure, as well as a range of deployment and support services to underpin it all. Our team take the time to listen to what you need and explain what we can provide in terms that are easy to understand. A collective investment in getting the scope right from the outset ensures you get a solution that best meets your needs.

Our scoping & design process includes:

  • Understanding what you need
  • Defining your requirements
  • Detailed scoping

Datavoice provides in house installation services for all of the solutions we provide. A detailed handover process ensures that the solution as discussed during the sales process aligns with what is delivered at the time of installation. A range of adjunct services can also be provided. These including training, post cutover support, pre-installation site audits, and all site make ready works including cabling, electrical and network.

Datavoice offers ongoing Maintenance and Support that can be tailored to meet your requirements. Contracted support can be provided business hours or 24 hours a day, 7 days a week. We can also support you on a best effort, fee for service basis if you prefer. The Datavoice Service Desk Team can coordinate expansions, relocations, remote and on site moves, adds and changes, system upgrades and the provision of accessories. Our friendly team are here to help and are your first point of call for any general enquiries you may have.

Unified Communications Products

Datavoice provides a comprehensive range of Business Telephone Systems and Unified Communications Solutions. From 2 to many thousands of users, and all sizes in between, Datavoice can provide a solution tailored to meet your specific requirements.

Our product portfolio includes solutions for small business, multisite networks, mobility and desktop applications and integration, multi-channel contact centre and call recording, combined with a wide range of handsets and terminals that are customisable and user friendly.

Our telephone system & unified communication solutions include:

  • Unified communication applications & remote working solutions

  • Multi-channel contact centre

In order to remain competitive in the digital era, businesses are undergoing significant change. The need for collaboration is moving at a rapid rate. With a view to innovation, and as a result of the prevailing circumstances that have changed the way we work, many organisations are looking for a cloud-based collaboration solution that is quick to implement, scales easily, requires minimal upfront investment and is always at currency.

Datavoice partners with industry leading cloud providers and can provide a cloud-based solution that delivers innovation without compromising on the features that you’ve come to depend on.

Whether it be for 2 users or many thousands of users across multiple sites, Datavoice can provide you with a Cloud solution that leverages our rich heritage and deep expertise in traditional voice, whilst delivering best of breed collaboration via a desk phone, computer, mobile or tablet.

A complete Headset supply and support solution in a single monthly subscription fee.

Refreshing and maintaining a fleet of headsets every two to three years can involve substantial costs, especially when considering the peripheral expenditures associated with procurement, deployment, training, support, recovery, and asset management.

Datavoice’s Headsets as a Service (HaaS) offering helps customers eliminate these costs by bundling headsets with a variety of deployment and support services and offering it for a monthly subscription fee.

HaaS combines hardware leasing and end-to-end lifecycle services into a single, per-device, monthly contract. It includes full asset management, managed services, and a range of technology refresh options. Under the HaaS model, enterprises can scale the number of devices up or down to meet the demands of the business, and refresh technology over time and based on their employees’ specific requirements.

Datavoice partners with leading service providers to provide highly competitive mobile phone plans for businesses and individuals.

Whether you would like to review your fleet of business mobile plan or just looking at a new plan for you or your family, the highly responsive Datavoice Team can assist with a range of mobile solutions that leverage Australia’s best networks, allow for easy number portability and represent exceptional value for money.

Datavoice partners with leading service providers to provide business grade voice and data solutions for business. With solutions for internet access (NBN & 4G), fixed voice access including SIP trunks and a range of NBN ready voice solutions, the Datavoice Team can assist you with navigating the broad range of options available whilst ensuring compatibility and interoperability with your Business Telephone System.